Reconnect the app
Occasionally Tryvio may need to reconnect to Shopify — for example after permission changes or if the connection expires. You’ll usually see a prompt in the dashboard when this is needed.
Open the reconnect prompt
When Tryvio needs to reconnect, the dashboard shows a Reconnect banner or page.
Approve the permissions
Click through and approve the Shopify permission screen. This re-establishes the secure connection between Tryvio and your store.
You’re back
Once reconnected, the widget, syncing, and analytics resume normally.
Reconnecting never affects your billing or your data — it only refreshes the secure link to Shopify.